Survey Setup

conversationalactive

Q1 Product Feedback

Understand user satisfaction and identify improvement areas for our Q1 product release

Agent: Tara

Coverage target: 80%

Opening context: We recently launched our Q1 product update and want to hear how users are finding it.

Completion message: Thank you for sharing your feedback! Your input helps us build a better product.

Question Plan

Admin view of the questions, expected response shape, and the signals we want the agent to capture.

3 questions

Q1ScaleRequired

Ask

How would you describe your overall satisfaction with the Q1 product release?

Goal

Gauge overall product satisfaction

Data Types

satisfaction_levelsentiment

Look For

overall sentimentclear satisfaction score or description

Q2Multi SelectRequired

Ask

Which of the new features are you using most, and how often do they come up in your workflow?

Goal

Understand feature usage patterns

Data Types

feature_usageusage_frequency

Look For

specific features namedrelative frequency of use

Q3Open TextOptional

Ask

What would you most like us to improve or change next?

Goal

Collect improvement suggestions

Data Types

pain_pointsimprovement_ideas

Look For

friction pointsfeature requestsworkflow gaps

Create Session

Create a named session if you already know the respondent, or start anonymous and let Tara collect their real name and email in chat before the survey can be submitted.

Name

Anonymous Link

Starts as unknown, but the chat will still require a real name and email before completion.

Sessions (4)

Ash

ash@rodan.co

started75%

View Chat

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Anonymous respondent

Name and email pending

pending0%

View Chat

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Bob Smith

Email pending

started35%

View Chat

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Alice Johnson

Email pending

pending0%

View Chat

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